Frequenly Asked Questions
How long will it take to receive my order?
Production time for prints & customs is typically 7-14 business days (Monday - Friday). As a small business, we are working our hardest to get everything out as quickly as possible for you AND for us! Thank you in advance for choosing to shop small & making our day that much brighter. Handmade takes time!
CANVAS (framed & unframed) orders may take up to 5 additional business days. We work with another small business for canvas printing & shipping, so we have to be flexible with their work load during busy seasons.
How to track my order?
Good news - we provide tracking on every order! All order fulfillment & tracking information is sent to the email provided at checkout. Please check your spam folder! If you can't find your info, get in touch with us at support@thecoloramber.me
Do you ship internationally?
Yes! We ship worldwide, with a few exclusions.
We cannot ship jigsaw puzzles, 16x20" prints, or any canvas prints internationally. The weight of these items makes shipping expensive & difficult to get through customs without damages.
Any STANDARD print sizes (4x6, 5x7, 8x10, & 11x14") are shipped flat, & keep international shipping costs low. We recommend ordering with friends, family, or neighbors & splitting the cost of shipping!
My order arrived damaged, what do I do?
We are proud of the protection we put into our packaging! In the unlikely case that you receive a damaged print, please send us an email with a picture & description to support@thecoloramber.me. We are happy to replace any orders that got bruised or bent during shipping!
Return Policy
What is your return / cancellation policy?
During sitewide sales, ALL SALES ARE FINAL. We can change addresses (or general information) if needed, but we cannot cancel / change specific items in an order.
As a small shop & family, we cannot process any returns or cancellations, unless under extenuating circumstances - since we know some things are out of your control. Please send an email to support@thecoloramber.me and we can work together to figure out the best thing for both of us!
Can I exchange a print?
We offer in-person exchanges only -- our headquarters are located Provo, Utah. Email support@thecoloramber.me to set up a time to come in & exchange your prints!
Because return shipping can be complicated & end in damage to the prints, we can't accept any mailed back orders.
Prints & Production
How are your prints made?
Our goal is to create beautiful, affordable artwork & prints for you to display, share, & cherish for years to come! We carefully print our images so that you will never get tired of seeing them.
We work with a local small business, so rest easy knowing each print is made with love! We’ve selected high quality papers for beautiful prints. The following sizes are printed as follows:
4x6", 5x7”, 8x10”, 11x14”: printed on 100# textured linen - a heavy, high quality paper. Bright white, true to color, & textured like a canvas!
How do you pack my prints?
We take pride in shipping with as many recyclable materials as possible! Your prints will be packaged carefully in a bend-proof cardboard mailer, with a cardboard backer, wrapped in acid-free tissue paper to prevent scratches & dust. Each package will be stamped with “do not bend” to ensure your orders arrive perfect & ready to frame!
Bulk prints are shipped in a plastic sleeve for the ease of sorting. Puzzles are shipped in poly bubble mailers, or recyclable cardboard boxes.
Large-format prints are rolled & shipped in a triangle mailer for extra protection. Shipped separately from smaller prints in the same order.
How are your canvas prints made?
Canvas prints are stretched & framed by hand, then shipped directly from our supplier to you!
Gallery canvas prints are wrapped with a 1.5" edge, & ready to hang with a wire finish.
Printed on thick archival grade, poly-cotton canvas for durability for years to come!
Canvas is pH neutral, acid-free, & will not yellow over time.
Unframed canvases are finished with a white edge.
Framed canvases are finished with either a white or black edge, to match framing preference.