Frequently Asked Questions
How long will it take to receive my order?
Production time for prints is typically 7-14 business days (Monday - Friday). As a small business, we are working our hardest to get everything out as quickly as possible for you AND for us! Thank you in advance for choosing to shop small & making our day that much brighter. Handmade takes time!
CANVAS (framed & unframed) orders may take up to 5 additional business days. We work with another small business for canvas printing & shipping, so we have to be flexible with their work load during busy seasons.
CUSTOM works, such as commissioned illustrations, are subject to longer production time, as seen fit by the artist. Each work is carefully handcrafted by Amber Eldredge.
How can I track my order?
Good news - we provide tracking on every order! All order fulfillment & tracking information is sent to the email provided at checkout. If you cannot find it in your inbox, please check your spam folder.
If you still can't find your info, get in touch with us at email@example.com
Do you ship internationally?
Yes! We ship worldwide, with a few exclusions.
We cannot ship jigsaw puzzles, 16x20" prints, or any canvas prints internationally. The weight of these items makes shipping expensive & difficult to get through customs without damages.
Any STANDARD print sizes (4x6, 5x7, 8x10, & 11x14") are shipped flat, & keep international shipping costs low. We recommend ordering with friends, family, or neighbors & splitting the cost of shipping!
My order arrived damaged, what do I do?
We are proud of the protection we put into our packaging! In the unlikely case that you receive a damaged product, please send us an email with a picture & description to firstname.lastname@example.org.
We are happy to replace any orders that got bruised or bent during shipping!
How can I get in touch with Amber?
For all general order inquiries & questions, please contact our support team at email@example.com
For inquiries regarding purchasing, commissions, interviews, events, & publications, please contact Amber at firstname.lastname@example.org
What is your return / cancellation policy?
During sitewide sales, ALL SALES ARE FINAL. We can change addresses (or general information) if needed, but we cannot cancel / change specific items in an order.
As a small shop & family, we cannot process any returns or cancellations, unless under extenuating circumstances - since we know some things are out of your control. Please send an email to email@example.com and we can work together to figure out the best thing for both of us!
Can I exchange a print?
We offer in-person exchanges only - our headquarters are located Provo, Utah. Email firstname.lastname@example.org to set up a time to come in & exchange your prints!
Because return shipping can be complicated & end in damage to the prints, we can't accept any mailed back orders.
Prints & Production
How are your prints made?
Our goal is to create beautiful, affordable artwork & prints for you to display, share, & cherish for years to come! We carefully print our images so that you will never get tired of seeing them.
4x6” bulk sets are printed on economical 100# textured linen paper. Printed at a local small business that we've trusted for 4+ years
5x7, 8x10, 11x14, 16x20, & 18x24" are printed on heavyweight archival, textured fine art paper. 100% cotton cold press watercolor, with museum-quality ink that will last for 200+ years
Fine art prints are made in-house & cut by hand. Each print is manually checked to make sure it's perfect for you!
How do you pack my prints?
We take pride in shipping with as many recyclable materials as possible! Your prints will be packaged carefully in a bend-proof cardboard mailer, with a cardboard backer, wrapped in acid-free tissue paper to prevent scratches & dust. Each package will be stamped with “do not bend” to ensure your orders arrive perfect & ready to frame!
Bulk + sale prints are shipped in a plastic sleeve for the ease of sorting. Puzzles are shipped in poly bubble mailers, or recyclable cardboard boxes.
Large-format prints are rolled & shipped in a triangle mailer for extra protection. Shipped separately from smaller prints in the same order.
How are your canvas prints made?
Canvas prints are made, stretched, & framed by hand in the U.S. We've partnered with another small business we love & trust to print + ship your canvases with care!
Gallery (unframed) canvas prints are wrapped with a 1.25" edge & ready to hang with a sawtooth hanger.
Framed canvas prints are wrapped with a 1.5" edge, with your choice of gold, white, or black framing. Or 1.25" edge, with natural oak or walnut framing. Floater frames are a distinctive framing choice that gives the illusion of the artwork floating inside the picture frame, a beautiful visual detail to elevate your print & space! Ready to hang with a wire finish. Perfect for gifting!
All canvases are finished & wrapped with a mirror image, for a seamless look from the face of the canvas to the sides.
Printed on thick archival grade, poly-cotton canvas for durability for years to come! Canvas is pH neutral, acid-free, & will not yellow over time.
The Color Amber is committed to keeping any and all personal information collected of those individuals that visit our website (https://thecoloramber.me) and use our online facilities secure and private.
Collection of Information:
The Color Amber collects various types of information:
- Voluntarily provided names, addresses, email addresses, billing and credit card information, etc which are used when you purchase our products.
- Information that is collected by us to ensure the best possible experience such as cookies, server logs, etc.
This website only collects personal information that is voluntarily and willingly given when you sign up for our mailing list, contact us, or make a purchase. It is only used for the purpose for which it was requested, and The Color Amber does not sell or provide your information to any third-party vendors outside of the Shopify platform which we use.
Personal Information is used to better our operations and ensure you receive your products or service in a timely manner. The Color Amber may contact you regarding surveys or research questionnaires, but your response to these is optional and voluntary.
The Color Amber may follow your activity on pages of this website to understand what times of services are most popular to you and the general public.
The Color Amber will disclose your personal information, without prior notice to you, unless required by law if it is required to:
- Remain in conformance with any decrees, laws, and/or statutes which may be served upon The Color Amber and this website;
- Maintain and safeguard the rights of The Color Amber; and
- Safeguard the personal safety of users of https://thecoloramber.me or the general public under demanding conditions.
The Color Amber maintains the right to contact you for non-marketing purposes in the case of a bug alert, security breach, account issues, or change to The Color Amber policies or products. Such instances may also be announced via our website or social media.
Children Under Age of 13
The Color Amber does not knowingly collect personal identifiable information from children under the age of thirteen without verifiable parental consent. If it is determined that such information has been collected on anyone under the age of thirteen, we will swiftly ensure that the information is not used or stored by our database. Anyone under the age of thirteen must obtain parental or guardian permission to use this website.
All users have the option to discontinue receiving communications from our website. If you wish to discontinue communications, please contact email@example.com
Acceptance of Terms
June 14, 2023