Frequently Asked Questions
How long will it take to receive my order?
Production time for prints is typically 7-14 business days (Monday - Friday). As a small business, we are working our hardest to get everything out as quickly as possible for you AND for us! Thank you in advance for choosing to shop small & making our day that much brighter. Handmade takes time!
CANVAS (framed & unframed) orders may take up to 5 additional business days. We work with another small business for canvas printing & shipping, so we have to be flexible with their work load during busy seasons.
CUSTOM works, such as commissioned illustrations, are subject to longer production time, as seen fit by the artist. Each work is carefully handcrafted by Amber Eldredge.
How can I track my order?
Good news - we provide tracking on every order! All order fulfillment & tracking information is sent to the email provided at checkout. If you cannot find it in your inbox, please check your spam folder.
If you still can't find your info, get in touch with us at support@thecoloramber.me
Do you ship internationally?
Yes! We ship worldwide, with a few exclusions.
We cannot ship jigsaw puzzles, 16x20" prints, or any canvas prints internationally. The weight of these items makes shipping expensive & difficult to get through customs without damages.
Any STANDARD print sizes (4x6, 5x7, 8x10, & 11x14") are shipped flat, & keep international shipping costs low. We recommend ordering with friends, family, or neighbors & splitting the cost of shipping!
My order arrived damaged, what do I do?
We are proud of the protection we put into our packaging! In the unlikely case that you receive a damaged product, please send us an email with a picture & description to support@thecoloramber.me.
We are happy to replace any orders that got bruised or bent during shipping!
How can I get in touch with Amber?
For all general order inquiries & questions, please contact our support team at support@thecoloramber.me
For inquiries regarding purchasing, commissions, interviews, events, & publications, please contact Amber at hello@thecoloramber.me
Return Policy
What is your return / cancellation policy?
During sitewide sales, ALL SALES ARE FINAL. We can change addresses (or general information) if needed, but we cannot cancel / change specific items in an order.
As a small shop & family, we cannot process any returns or cancellations, unless under extenuating circumstances - since we know some things are out of your control. Please send an email to support@thecoloramber.me and we can work together to figure out the best thing for both of us!
Can I exchange a print?
We offer in-person exchanges only - our headquarters are located Provo, Utah. Email support@thecoloramber.me to set up a time to come in & exchange your prints!
Because return shipping can be complicated & end in damage to the prints, we can't accept any mailed back orders.
Prints & Production
Sustainability Practices
We pride ourselves on using the highest quality ink & paper available! These prints are rated to last 200-400 years. That means you can rest easy knowing your prints will last for generations to come — high quality lasts longer!
All our fine art prints are printed on 100% cotton paper — sourced ethically & sustainably. Our paper suppliers promise "to make effective use of used paper & other recycled pulp. When virgin cotton is used as a raw material in paper goods we procure, we confirm its legality, sustainability, chemical safety, & environmental impact."
All 4x6" prints are printed on 100% cotton paper made from cotton linters. These linters are considered "recovered fibers" by the EPA. By using linters, paper production is putting to use what would have become waste. It's a win for the environment and a win for you!
How are your prints made?
Our goal is to create beautiful, affordable artwork & prints for you to display, share, & cherish for years to come! We carefully print our images so that you will never get tired of seeing them.
4x6” bulk sets are printed with archival inks on high quality, 100% recycled cotton, smooth fine art paper. Slightly thinner & smoother than our standard size fine art prints. 300 gsm
5x7, 8x10, 11x14, 16x20, & 18x24" are printed on heavyweight archival, textured fine art paper. 100% cotton cold press watercolor, with museum-quality ink that will last for 200+ years. 360 gsm
All fine art prints are made in-house & cut by hand. Each print is manually checked by Amber to make sure it's perfect for you!
How do you pack my prints?
We take pride in shipping with as many recyclable materials as possible! Your prints will be packaged carefully in a bend-proof cardboard mailer, with a cardboard backer, wrapped in acid-free tissue paper to prevent scratches & dust. Each package will be stamped with “do not bend” to ensure your orders arrive perfect & ready to frame!
Bulk + sale prints are shipped in a plastic sleeve for the ease of sorting. Puzzles are shipped in poly bubble mailers, or recyclable cardboard boxes.
Large-format prints are rolled & shipped in a triangle mailer for extra protection. Shipped separately from smaller prints in the same order.
How are your canvas prints made?
Canvas prints are made, stretched, & framed by hand in the U.S. We've partnered with another small business we love & trust to print + ship your canvases with care!
Gallery (unframed) canvas prints are wrapped with a 1.25" edge & ready to hang with a sawtooth hanger.
Framed canvas prints are wrapped with a 1.5" edge, with your choice of gold, white, or black framing. Or 1.25" edge, with natural oak or walnut framing. Floater frames are a distinctive framing choice that gives the illusion of the artwork floating inside the picture frame, a beautiful visual detail to elevate your print & space! Ready to hang with a wire finish. Perfect for gifting!
All canvases are finished & wrapped with a mirror image, for a seamless look from the face of the canvas to the sides.
Printed on thick archival grade, poly-cotton canvas for durability for years to come! Canvas is pH neutral, acid-free, & will not yellow over time.
Privacy Policy
Privacy
PRIVACY POLICY AGREEMENT
The Color Amber is committed to keeping any and all personal information collected of those individuals that visit our website (https://thecoloramber.me) and use our online facilities secure and private.
This privacy policy is to outline our commitment and obligation to meet privacy standards.
This Privacy Policy Agreement shall apply to The Color Amber and shall govern any and all data collection and usage thereof. By using https://thecoloramber.me, you are herein consenting to the following data procedures expressed within this agreement.
Collection of Information:
The Color Amber collects various types of information:
- Voluntarily provided names, addresses, email addresses, billing and credit card information, etc which are used when you purchase our products.
- Information that is collected by us to ensure the best possible experience such as cookies, server logs, etc.
This website only collects personal information that is voluntarily and willingly given when you sign up for our mailing list, contact us, or make a purchase. It is only used for the purpose for which it was requested, and The Color Amber does not sell or provide your information to any third-party vendors outside of the Shopify platform which we use.
Personal Information is used to better our operations and ensure you receive your products or service in a timely manner. The Color Amber may contact you regarding surveys or research questionnaires, but your response to these is optional and voluntary.
The Color Amber may follow your activity on pages of this website to understand what times of services are most popular to you and the general public.
The Color Amber will disclose your personal information, without prior notice to you, unless required by law if it is required to:
- Remain in conformance with any decrees, laws, and/or statutes which may be served upon The Color Amber and this website;
- Maintain and safeguard the rights of The Color Amber; and
- Safeguard the personal safety of users of https://thecoloramber.me or the general public under demanding conditions.
Non-Marketing Purposes
The Color Amber maintains the right to contact you for non-marketing purposes in the case of a bug alert, security breach, account issues, or change to The Color Amber policies or products. Such instances may also be announced via our website or social media.
Children Under Age of 13
The Color Amber does not knowingly collect personal identifiable information from children under the age of thirteen without verifiable parental consent. If it is determined that such information has been collected on anyone under the age of thirteen, we will swiftly ensure that the information is not used or stored by our database. Anyone under the age of thirteen must obtain parental or guardian permission to use this website.
Unsubscribe/Opt Out
All users have the option to discontinue receiving communications from our website. If you wish to discontinue communications, please contact support@thecoloramber.me
The Color Amber reserves the right to update and/or change the terms of this privacy policy without prior notice. If at any point in time The Color Amber decides to make use of any personally identifiable information in any way other than the afore mentioned, users will be promptly notified via email.
Acceptance of Terms
By using this website, you accept all of the terms and conditions outlined by the Privacy Policy Agreement. If you do not agree with the terms, you should refrain from using The Color Amber and this website.
Contact
If you have any questions related to this Privacy Policy Agreement, please contact us via email at support@thecoloramber.me
June 14, 2023
Mobile Terms Of Service
MOBILE TERMS OF SERVICE
Last updated: April 2024
The Color Amber mobile message service (the "Service") is operated by The Color Amber LLC (“The Color Amber”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to The Color Amber’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Color Amber through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
We respect your privacy & will never sell or share your personal data with any party outside of use on the Shopify platform. All personal information is provided willing & implicitly by Customer at time of checkout. Opting out of any marketing is available at any time.
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Color Amber. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18553668247 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Color Amber mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our above Privacy Notice.